Series
Fix It First
Something just went wrong. These guides cover the first few minutes: what to check, what to shut off, and when to call for help.
Fix It First covers the six situations where getting the first few minutes right matters more than anything you do afterward: a gas smell, a sparking outlet, a sewage backup, storm damage from a fallen tree, a chimney fire, and a frozen pipe with no water. None of these are step-by-step repair guides, because the repair is not the point yet. The point is making the right call in the first few minutes, before a professional arrives. Each guide in this series follows the same structure: what to check immediately, what to shut off or avoid touching, and the specific signs that mean you call for help right now instead of waiting. If you are reading one of these guides because something is happening in your house right now, start there and skip the rest. If you are reading ahead of time, working through all six gives you a mental checklist for the situations most likely to catch a homeowner off guard.

Smell gas in the house? Leave without touching switches
Evacuate immediately without touching switches or phones, call 911 and the gas utility from safety, and wait for explicit re-entry clearance.
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Outlet sparked and popped? What to do first
Outlet sparked and popped? Learn what to avoid, when to leave and call 911, and what a qualified electrician should inspect before power returns.
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Sewage backed up in the house: stop the source before cleanup
Keep people away from contamination, stop household water use, separate electrical hazards, and coordinate plumbing, restoration, and insurance work.
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A tree fell on the house: make the site safe before the tarp
Follow the safe call order after a tree hits your house, document the loss, and separate tree removal, stabilization, and permanent repair.
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Suspect a chimney fire? Get out and call 911
Evacuate for roaring, smoke, sparks, or unusual chimney heat, leave extinguishment to firefighters, and do not reuse the system before inspection.
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What to do if pipes freeze and you have no water
No water after a freeze? Sort whole-house from one-fixture trouble, locate a safe shutoff, and know when a concealed pipe or leak needs a plumber.
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